FAQ Dolce

Shipping costs are 8? for orders delivered in Belgium under 65? and free for orders over 65?

They are 10? for a country in Europe outside Belgium. We do not offer delivery outside Europe.

Exceptions apply to bulk orders where shipping is charged at cost.

If you choose a massage, a treatment ritual, a subscription, a holiday or a gift voucher, you will receive it immediately in PDF format with your order confirmation.

When ordering Cinq Mondes products, you have the choice between collection from the Dolce La Hulpe Brussels (Click & Collect) or delivery to the address of your choice (Bpost).

With the Click & Collect option, you will receive an instant email thanking you for your order and a second one, within 24 hours, inviting you to receive your order once it has been prepared.

In the case of a shipment with Bpost, shipping times vary depending on the country of shipment.

Once your order has been dispatched, our partner Bpost will keep you informed of the progress of your parcel thanks to a tracking code that will allow you to know where your parcel is at any time.

We accept unopened and unused items within 30 days of purchase. All items must be returned in the original packaging.

Any goods that are considered used may not be eligible for a refund. Please contact our team by sending an email to gifts@dolcelahulpe.com. We will reply to your e-mail as soon as possible. However, the customer is responsible for the return shipping costs. 

No, gift invitations are personalised and are neither exchangeable nor refundable. They are valid for one year.

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