Terms of use

The purpose of the present Dolce General Terms and Conditions is to define the rights and obligations of the Parties in the context of the online sale by Dolce of gift certificates and/or Products.

There is only one type of gift voucher offered by Dolce that gives the right to a price reduction for the provision of the following services, exclusively at Dolce la Hulpe: one or more nights in a hotel, a meal in a restaurant or a "wellness" stay A detailed description of the services offered is available on the Site.

The value of the voucher will be deducted from the total amount for the service provided. If the value of the gift voucher is greater than the value of the service, the difference between the two will not be offered to the Consumer.

A gift voucher is valid for 1 year, is not exchangeable and can only be used once in full.

The voucher cannot be combined with other gift or value vouchers.

If the Consumer loses the voucher, he/she is given the opportunity to find the lost voucher number on the purchase invoice. This invoice also mentions the telephone number to which the Consumer can call in order to block the gift voucher until a new one is sent. The shipping costs resulting from the replacement, increased by a lump sum, shall be borne by the Consumer.

The sale prices, indicated on the Site and, if applicable, written on the gift certificates, are exclusively in Euros and all taxes included, excluding delivery costs; the latter are invoiced in addition, as indicated at the time of the order. Dolce reserves the right to modify these prices or to rectify any errors. If this is detrimental to the Consumer, the latter will be informed and has the right to cancel his order. Dolce cannot be held responsible for possible (printing) errors in the prices or conditions.

The sale of gift vouchers is exempt from VAT in accordance with Art. 44, §3, 10° of the VAT Code, provided that the sale price is equal to or lower than the nominal value. The indicated prices of the Dolce gift vouchers are the same or lower than the nominal value. The sale of Products is subject to a VAT rate of 21 %, included in the price, as mentioned on the website

The payment methods available to the Consumer are credit card, maestro and PC-banking.

Dolce reserves the right not to deliver the gift certificate and/or the Products ordered in case of non-payment of the same by the Consumer or in case of dispute of the payment with the credit card issuer. In addition, Dolce can refuse to supply the gift certificate and/or the Products to a Consumer who has not paid, in whole or in part, the amount of a previous order.

The "click" made by the Consumer when confirming the order or the payment of the gift certificate and/or the Products is equivalent to an electronic signature having the same value between the Parties as a handwritten signature.

The order by the Consumer is only accepted by Dolce once the payment has been accepted by the credit card issuer. The acceptance of the order by Dolce is done by sending the Gift Certificate and/or the Products.

The gift vouchers ordered on the Site will be sent by registered mail (8€ in Belgium, 11€ in the EEC, 13€ outside the EEC) and delivered to the delivery address indicated by the consumer when ordering.

The Products ordered on the site are sent by post or by carrier and delivered to the delivery address indicated by the consumer when ordering.

Dolce shall execute the accepted orders with due diligence and at the latest within 30 calendar days. If the delivery is delayed, or if the delivery cannot, or only partially, be executed, the Consumer will be informed of this at the latest one month after he has placed the order. In this case, the Consumer has the right to cancel the order without compensation. Moreover, Dolce declines all responsibility in case of extension of the delivery time caused by the carrier, for example in case of misplacement of the envelope and/or the Products to be delivered or in case of strike.

The purchase invoice will be sent to the billing address indicated by the Consumer when ordering.

The Consumer must notify Dolce, in writing, of any lack of conformity of the gift certificate and/or the Products ordered within a period of 2 months from the date of discovery of this defect. In this case, the Consumer must return the Products and/or, in case of a gift certificate, the envelope and its entire content within thirty days to the following address Dolce la Hulpe Brussels, 135 Chaussée de Bruxelles, 1310 La Hulpe, Belgium. If Dolce is not notified of this defect within two months of its discovery, the Consumer loses the right to bring a claim against Dolce because of the defect.

In accordance with the law, the Consumer who has placed an order via the Site has the right to notify Dolce that he renounces his purchase within fourteen calendar days from the day following the delivery. This retraction will only be effective if the Consumer has notified Dolce in writing of his intention, mentioning the Product purchased and/or, in case of a gift certificate, the number of the gift certificate to be refunded. The Consumer must return the envelope containing the gift certificate and/or the ordered Products at his own expense to the following address Dolce la Hulpe Brussels, 135 Chaussée de Bruxelles, 1310 La Hulpe, Belgium. The refund will be made exclusively by means of a bank transfer to the Consumer's account.

If one or more of the provisions of these general terms and conditions should be declared null and void for any reason, the other provisions shall retain their full force and scope.

All personal data transmitted by the Consumer to Dolce, within the framework of the transaction carried out, will be processed by Dolce in accordance with the Belgian law of December 8, 1992 on the protection of privacy with regard to the processing of personal data. As the controller, Dolce will use these personal data exclusively for the purpose of market research and customer management and, if applicable, for direct marketing. No transmission of these data to third parties will take place. The Consumer can exercise his right of access, correction, as well as his right of objection free of charge by sending a written request, signed, dated and accompanied by a photocopy of his identity card, to the attention of Dolce, by ordinary mail to the address 135 Chaussée de Bruxelles, 1310 La Hulpe, Belgium or by e-mail to the address gifts.lahulpe@dolce.com.

The information communicated by the consumer is essential for the processing of orders placed on the Site; the Consumer therefore undertakes to provide sincere and true data concerning him/her.

If the Consumer has accepted this when ordering on the Site, promotional e-mails may be sent to the Consumer. However, the Consumer has the possibility of requesting, at any time, to no longer receive such promotions by clicking on the button provided for this purpose on the Site.

These general conditions are governed by Belgian law. Any dispute between the parties concerning these general conditions or concerning the contracts subject to these general conditions shall, without prejudice to the legal rules of mandatory law and public order, fall under the exclusive jurisdiction of the courts of Brussels.